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Author: Ray Gibson

Ray Gibson is CEO at StartMonday. He brings 15 years of recruiting and HR experience to helping StartMonday's clients hire better people, faster. You can too - connect with Ray on LinkedIn or visit www.startmonday.co

How To Bring Personality To Hotels To Increase Recommendations

15 seconds are usually all hotel staff have to make a first impression on our guests. Taking an order, giving directions, serving a meal or a drink… they are all mini-dialogues that should be packed with enthusiasm and a willingness to help.

Good impression is a key factor when it comes to recommendation-based sales. This is what a hotel manager, a friend of mine, recently commented.